Shipping & Returns

Delivery

Postage rates are:

• £1.95 for ALL standard UK orders up to £50. Orders over this are required to have special delivery.
• £6.00 for UK Royal Mail Special Delivery orders up to £250 , then £10 for orders above.
• £8.00 for EU shipping up to £150, then £10 for orders above

We will despatch to any address in the UK mainland, normally within five working days of receiving your order. This could be longer during busy periods, or for more complicated pesonalised items.
If you require the item urgently, Royal Mail Special Delivery is available at an additional cost. Royal Mail say they aim to deliver Special Delivery items before 1pm on the next working day (Monday to Friday) after dispatch. Saturday delivery can be arranged, but please contact us for the cost of this.

We will also ship to EU countries but you need to select EU Delivery at checkout. We do not currently ship to any countries outside of the EU.

Please note that it is essential for you to provide us with a full delivery address, including postcode. Any delays or lost items caused by customers providing incorrect or incomplete address details are their own responsibilty - any replacement items arising from this will be charged to the customer at the current full cost plus postage.

We cannot be held responsible for delays caused by the Post Office once we have dispatched your order. Please note that the Royal Mail do not consider an item as lost until 15 working days have elapsed from the due date of delivery. Deliveries can also be affected by various factors including industrial action, adverse weather etc. We will always obtain a Certificate of Posting to facilitate claiming for any lost items.

Cancellation

This website operates in accordance with Consumer Protection Regulations for online trading and distance selling.

You have the right to cancel your order within 7 days from the time that you receive your item(s). This does not apply to personalised items (which have been customised to your requirements) or to earrings (due to health reasons). You must notify us of the cancellation in writing (or by email) within this period.

A cancellation made within the allotted 7 days will be subject to a full refund. In the event that the item has already been dispatched, the cost of shipping will be deducted from the refunded payment.

All postage and packaging payments are non-refundable and any free-gifts included as part of a special offer must be returned alongside the unwanted item, otherwise the cost of those goods will be deducted from the refunded amount.

Except in the case of defective, incomplete or incorrect products, any returns made will be done so entirely at your own expense. Any consumer that fails to return goods or sends them at a direct cost to us will be charged the cost of this.

The product needs to be returned as new with original packaging and labeling.

You must take reasonable care to ensure that we receive the goods and that they are not damaged in transit. If we receive damaged goods or broken goods we are not obliged to accept these as an acceptable return, as you have breached your statutory duty.

All packages should be prepaid and insured/tracked for your own protection.

Once an order has been cancelled and the goods have arrived back to us safely and with no damage we will refund the consumer's money within 30 days.

Customer satisfaction and Returns

All items are thoroughly checked before dispatch, but if you do find that an item is faulty, please contact us within 7 days to arrange a refund or replacement. We will then issue you with a returns number and instructions. Items to be returned must be unused in the original packaging, and with tags intact.

Returned faulty items will be refunded in full along with the original postage costs.
Refunds will be made via the original payment method within 30 days of our receipt of the faulty item.

Our returns policy does not affect your statutory rights.