Shipping & Returns

Shipping within the UK

Postage rates are as follows:

Small Items

• £3.80 for all UK small item orders using Royal Mail Tracked 24 Large Letter
• £3.00 for all UK small item orders using Royal Mail Tracked 48 Large Letter
• £8.30 for UK Special Delivery (Monday to Friday)

Parcels

• £5.30 for all UK small parcel orders using Royal Mail Tracked 24 Small Parcel
• £4.40 for all UK small parcel orders using Royal Mail Tracked 48 Small Parcel
• £8.30 for UK Special Delivery (Monday to Friday)

Items wholly from the following categories are classed as Small Items and will be sent using either 'Royal Mail Tracked 24/48 Large Letter' or 'Special Delivery' — depending on order value:

   Jewellery Tags, Jump Rings, Plaques, Pet ID Tags and Earrings.

If the order contains any other item not from the above list, it will be sent via 'Royal Mail Tracked 24/48 Small Parcel' or 'Special Delivery' — depending on order value

Delivery Methods

Royal Mail Tracked 24/48

Royal Mail Tracked 24 aims to deliver next working day (Monday to Saturday) after posting, usually 1-2 days.
Royal Mail Tracked 48 aims to deliver in two to three working days (Monday to Saturday) after posting, usually 3-4 days.
Royal Mail Tracked 24 and 48 delivery times by Royal Mail are an aim not a guarantee, but can sometimes take longer.
We will provide you with a Royal Mail tracking number. Delivery will not require a signature, but will be recorded by Royal Mail and updated online.
Royal Mail may ask us for an email address so they can notify you of delivery. If you don’t want us to provide Royal Mail with the email address you provided on your order, please let us know in the Special Instructions box when ordering and we will withhold this information from them.
If you need the item for a specific time and cannot wait, please select Special Delivery.

Special Delivery

Special Delivery should be delivered by 1 pm the next working day (Monday to Friday) after posting, and is fully tracked. Royal Mail may take longer to certain locations that they specify. We will provide you with a Royal Mail tracking number and a signature MUST be obtained, otherwise it will not be delivered.

If an item does not arrive when expected, we cannot send out a replacement until at least 5 working days (Monday to Friday) after the due date has passed as per Royal Mail terms, as they say it can still arrive within this period. This especially applies to personalised items. If you would need the items to be replaced before then, please contact us BEFORE placing your order and we will let you know how to select Consequential Loss insurance. If you select to have Consequential Loss and the item is not delivered, we will then replace the order and send it out the next working day.

Delayed or Missing Post

Royal Mail Tracked 24/48

If the item does not arrive, please do not contact us until 7 working days (Monday to Friday) after the due date has passed. The due date is next working day after posting for Tracked 24 and 3 working days after posting for Tracked 48. Royal Mail will not class an item as lost until after this time. Then we will put in a claim with Royal Mail and re-send your item out to you.

Special Delivery

Special Delivery should be delivered by 1 pm the next working day (Monday to Friday) after we have posted it.

Please note that although Royal Mail state that it is guaranteed next working day by 1 pm, if the item is not delivered that day, they will not class an item as lost until 5 working days after the due date have passed but it is very unusual for this to happen. We cannot replace items before this time unless you have taken Consequential Loss, or have re-ordered.

General Posting Information

For all orders you will receive your Order Invoice in PDF format via email. We will update ALL accounts via the website to show that the item has been dispatched and provide you with the tracking number.

Special Delivery items may be returned to your local sorting office if nobody is available to sign for them but a card should be put through your letterbox advising you of collection / re-delivery options. If an item is not collected and it gets returned back to us, we will charge postage costs to re-send the item back to you.

We will dispatch to any address in the UK mainland, normally within two working days of receiving your order. This could be longer during busy periods or for more complicated personalised items, or if proofs are not approved promptly. Please note that it is essential for you to provide us with a full delivery address, including postcode. Any delays or lost items caused by customers providing incorrect or incomplete address details are their own responsibility - any replacement items arising from this will be charged to the customer at the current full cost plus postage.

We cannot be held responsible for postal delays that affect the delivery of your order. Deliveries can also be affected by various factors including industrial action, adverse weather etc.

Cancellations and Returns

Perfect Presents website operates in accordance with Consumer Protection Regulations for online trading and distance selling.

You have the right to cancel your order within 7 days from the time that you receive your item(s). This DOES NOT apply to personalised items (which have been customised to your requirements) or to earrings (due to health reasons). You must notify us of the cancellation in writing (or by email) within this 7 day period.

A cancellation made within the allotted 7 days will be subject to a full refund. In the event that the item has already been dispatched, the cost of shipping will be deducted from the refunded payment.

Any returns made will be done so entirely at your own expense. Any customer that fails to return goods or sends them at a direct cost to us will be charged the cost of this. The product needs to be returned as new with original packaging and labelling.

You must take reasonable care to ensure that we receive the goods and that they are not damaged in transit. If we receive damaged or broken goods, we are not obliged to accept these as an acceptable return, as you have breached your statutory duty.

All packages should be prepaid and insured/tracked when returning back to us for your own protection as we will not be held responsible for lost items.

Once an order has been cancelled and the goods have arrived back to us safely and with no damage, we will refund the customer's money within 30 days.

We reserve the right to cancel any order if we deem it necessary. In this case we will refund any money paid to us.

Defective Items

All items are thoroughly checked before dispatch but in the unfortunate event that you do find that an item is faulty, please contact us within 7 days to arrange a replacement or refund. We will then issue you with a returns number and instructions on how to return the item. Items to be returned must be unused and in the original packaging. Once we have received the item, we will either replace the item or offer a refund.

Returned faulty items will be refunded in full, along with the original postage costs. Refunds will be made via the original payment method within 30 days of our receipt of the faulty item.

Our returns policy does not affect your statutory rights.