Engraved Gifts and Jewellery

Shipping & Returns

COVID-19 Update
We wish all our customers well in these uncertain times.
We are still able to process orders in a reasonable time but they may take a bit longer than normal to arrive. Our deliveries are all sent tracked via Royal Mail, so any service restrictions that they introduce may also affect delivery times.

Shipping within the UK

Postage rates are as follows:

Small Items

  • £2.95 for all UK small item orders up to £49.99 using First Class Letter Signed For
  • £7.95 for UK Special Delivery (Monday to Friday)
  • £13.00 for UK Saturday Special Delivery
  • £4.95 for all UK small item orders up to £49.99 using First Class Parcel Signed For
  • £7.95 for UK Special Delivery (Monday to Friday)
  • £13.00 for UK Saturday Special Delivery
EU Postage
  • £13.00 for Small Items, Tracked
  • £16.00 for everything else to go via Parcel Delivery, Tracked

Items from the following categories are classed as Small Items and will be sent using either 'First Class Signed For' or 'Special Delivery' — depending on order value:

   Jewellery Tags, Jump Rings, Plaques, Pet ID Tags, Earrings and Gift Bags.

If the order contains any other item not from the above list, it will be sent via Small or Medium Parcel Post

Delivery Methods

Royal Mail Signed For

Standard items will go via Royal Mail Signed For, first class letter. We will provide you with a tracking number and a signature should be obtained from you on delivery. If you need the item for a specific time and cannot wait, please select Special Delivery.

Special Delivery

Special Delivery should be delivered by 1 pm the next working day (Monday to Friday) after we have posted it, and is fully tracked. We will provide you with a tracking number and a signature MUST be obtained, otherwise it will not be delivered.

We also have an option for Saturday Special Delivery at an additional cost — although I have found that normal Special Delivery often gets delivered on the Saturday but please note this is NOT guaranteed.

If an item does not arrive when expected, we cannot send out a replacement until 15 working days have passed as per Royal Mail terms, as they say it can still arrive within this period. This especially applies to personalised items. If you would need the items to be replaced before then, please contact us BEFORE placing your order and we will let you know how to select Consequential Loss insurance. If you select this and the item is not delivered, we will then replace the order and send it out the next working day.

Small and Medium Parcels

The parcels are sent out via First Class Signed For Parcel Post. A tracking number will be provided and a signature will be needed. Parcels take slightly longer to be delivered.

For Shipping outside the UK

We will ship to EU countries but you need to select EU Delivery at checkout.
We can ship items Worldwide (excluding certain countries such as N/S America), but please contact us for prices.

Delayed or Missing Post

Royal Mail Signed For / Small and Medium Parcels

If the item does not arrive, please do not contact us until 15 working days have passed. Royal Mail will not class an item as lost until after this time. Then we will put in a claim with Royal Mail and re-send your item out to you.

Special Delivery

Special Delivery should be delivered by 1 pm the next working day (Monday to Friday) after we have posted it, but if it is delivered later than this we will refund the postage cost less packing.

Please note that although Royal Mail state that it is guaranteed next working day by 1 pm, if the item is not delivered that day, they will not class an item as lost until the 15 working days have passed but it is very unusual for this to happen. We cannot replace items before this time unless you have taken Consequential Loss, or have re-ordered.

General Posting Information

For items sent out using Royal Mail Signed For you will receive your Order Invoice in PDF format via email and for items sent out using Special Delivery, you will receive a paper copy in the delivery envelope. We will update ALL accounts via the website to show that the item has been dispatched.

Royal Mail Signed For and Special Delivery items may be returned to your local sorting office if nobody is available to sign for them but a card should be put through your letterbox advising you of collection / re-delivery options. If an item is not collected and it gets returned back to us, we will charge postage costs to re-send the item back to you.

We will dispatch to any address in the UK mainland, normally within two working days of receiving your order. This could be longer during busy periods or for more complicated personalised items, or if proofs are not approved promptly. Please note that it is essential for you to provide us with a full delivery address, including postcode. Any delays or lost items caused by customers providing incorrect or incomplete address details are their own responsibility - any replacement items arising from this will be charged to the customer at the current full cost plus postage.

We cannot be held responsible for postal delays that affect the delivery of your order. Deliveries can also be affected by various factors including industrial action, adverse weather etc.

Cancellations and Returns

Perfect Presents website operates in accordance with Consumer Protection Regulations for online trading and distance selling.

You have the right to cancel your order within 7 days from the time that you receive your item(s). This DOES NOT apply to personalised items (which have been customised to your requirements) or to earrings (due to health reasons). You must notify us of the cancellation in writing (or by email) within this 7 day period.

A cancellation made within the allotted 7 days will be subject to a full refund. In the event that the item has already been dispatched, the cost of shipping will be deducted from the refunded payment.

Any returns made will be done so entirely at your own expense. Any customer that fails to return goods or sends them at a direct cost to us will be charged the cost of this. The product needs to be returned as new with original packaging and labelling.

You must take reasonable care to ensure that we receive the goods and that they are not damaged in transit. If we receive damaged or broken goods, we are not obliged to accept these as an acceptable return, as you have breached your statutory duty.

All packages should be prepaid and insured/tracked when returning back to us for your own protection as we will not be held responsible for lost items.

Once an order has been cancelled and the goods have arrived back to us safely and with no damage, we will refund the customer's money within 30 days.

We reserve the right to cancel any order if we deem it necessary. In this case we will refund any money paid to us.

Defective Items

All items are thoroughly checked before dispatch but in the unfortunate event that you do find that an item is faulty, please contact us within 7 days to arrange a replacement or refund. We will then issue you with a returns number and instructions on how to return the item. Items to be returned must be unused and in the original packaging. Once we have received the item, we will either replace the item or offer a refund.

Returned faulty items will be refunded in full, along with the original postage costs. Refunds will be made via the original payment method within 30 days of our receipt of the faulty item.

Our returns policy does not affect your statutory rights.

Copyright © 2022 Perfect Presents